- Robert Francis QC’s report was merely the latest damning indictment
- Health Secretary Jeremy Hunt warned that cruelty and neglect had become normal in some hospitals and care homes
My 89-year-old mother has suffered with dementia for the past seven years. Over that time she has been in and out of hospital. Some of her care has been excellent, but some has been shocking.
Once, when she collapsed, she was taken to Kingston Hospital, in South-West London. After a long and stressful evening in A&E, a bed was eventually found for her at midnight.
What a relief, I thought — she was safe and I could go home. As I stooped to whisper goodbye, a nurse shoved something in my face. ‘Sign this,’ she said bluntly. It was a form to absolve the hospital for any loss of my mother’s valuables.